Refund policy

Return and Refund Policy

Because Yuphoria products are personal-care items, all sales are final. We do not accept returns or traditional exchanges, and we do not issue refunds for changes of mind or personal preference.

Damaged Orders

If your order arrives damaged, please contact us within three calendar days of delivery. Include your order number and clear photographs of:

• The damaged product
• The shipping packaging
• The shipping label

Once the damage is verified, Yuphoria will replace the damaged item at no cost to you, including replacement shipping.

Courtesy Product Replacement

If the product you selected simply is not the right fit for you, please contact us within seven calendar days of delivery.

As a one-time customer-care courtesy, you may choose one replacement product of equal or lower value at no additional product cost. You will be responsible for the replacement shipping fee. The original product does not need to be returned, and no refund or store credit will be issued for any difference in price.

Submitting a Request

Use the Contact Us form on our website and include your name, order number, and details about your request. Requests submitted outside the timeframes above may not qualify.

Yuphoria reserves the right to decline requests involving misuse, repeated claims, or suspected fraud. Nothing in this policy limits any rights available under applicable law.