Shipping policy
Shipping Policy
Order Processing
Orders are prepared and packaged within 3–5 business days. Business days do not include weekends or federal holidays.
Processing times may be slightly longer during product launches, sales, holidays, or periods of unusually high order volume. You will receive a shipping confirmation email with tracking information once your order has shipped.
Where We Ship
Yuphoria currently ships to addresses within the United States only. International shipping is not available at this time.
Shipping Rates and Delivery
Shipping rates are calculated at checkout based on the order and delivery destination.
Delivery estimates shown at checkout begin after the order has been processed and shipped. These estimates are provided by the shipping carrier and are not guaranteed. Carrier delays may occur due to weather, holidays, or other circumstances outside Yuphoria’s control.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.
Once an order has shipped, we cannot guarantee that the delivery address can be changed. Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.
Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location
- Ask other household members or nearby neighbors
- Contact the shipping carrier for additional delivery details
If the package is still missing, contact Yuphoria through our Contact Us form and include your order number and tracking information. We will help you submit a carrier claim when appropriate.
Depending on the circumstances and information provided by the shipping carrier, Yuphoria may offer a replacement at our discretion.
Damaged Packages
Orders that arrive damaged must be reported within three calendar days of delivery. Please refer to our Return and Refund Policy for the required photographs and replacement process.
Contact Us
For shipping questions, use the Contact Us form on our website or email Yuphoria_11@yuphoriastore.com